Job Description: Social Value Manager

Project: Major Hospital Construction
Location: Multiple locations possible throughout Anglia, Suffolk, Northern Home Counties
Reporting to: Project Director / Head of ESG / Sustainability Lead

Role Overview

The Social Value Manager will lead the planning, delivery, and reporting of social value outcomes across a flagship hospital construction project. This role is critical in ensuring that the project delivers meaningful, measurable benefits to the local community, aligned with client requirements, national policy, and company commitments.

You will embed social value into project delivery, working collaboratively with project teams, supply chain partners, local stakeholders, and public sector bodies to maximise economic, social, and environmental benefits.

Key Responsibilities

Strategy & Planning

• Develop and implement a comprehensive Social Value Strategy aligned with:

  • Client requirements (e.g. NHS, local authority frameworks)

  • National themes, outcomes and measures (e.g. TOMs framework or equivalent)

  • Corporate ESG and sustainability objectives

• Identify and prioritise key social value opportunities related to:

  • Employment and skills

  • Local supply chain engagement

  • Community investment

  • Environmental and wellbeing initiatives

Delivery & Implementation

• Lead the delivery of social value commitments across all project phases (pre-construction, construction, handover).

• Work closely with site teams to embed social value into daily operations.

• Engage and manage supply chain partners to ensure alignment with project social value targets.

• Establish partnerships with:

  • Local schools, colleges, and universities

  • Employment and training providers

  • Voluntary, community, and social enterprises

Stakeholder Engagement

• Act as the primary point of contact for social value with:

  • Client representatives

  • Local authorities and public bodies

  • Community groups and third-sector organisations

• Organise and manage community engagement activities such as:

  • Careers events, site visits, and apprenticeships

  • Volunteering programmes

  • Public consultations and community forums

Monitoring & Reporting

• Track, measure, and report social value outcomes using recognised frameworks (e.g. TOMs/National Social Value Measurement).

• Produce regular reports for internal leadership and client stakeholders.

• Maintain robust data collection systems to ensure audit-ready evidence.

• Ensure compliance with contractual obligations relating to social value delivery.

Innovation & Continuous Improvement

• Identify opportunities to enhance social value delivery across the project lifecycle.

• Promote innovation in inclusive employment, sustainability, and community engagement.

• Share best practice across the wider organisation.

Key Performance Indicators (KPIs)

• Delivery of agreed social value targets and metrics

• Number of local employment and apprenticeship opportunities created

• SME and local supply chain spend

• Community engagement activities delivered

• Measurable social value outcomes (e.g. £ value generated, social return)

Skills & Experience

Essential

• Proven experience in a Social Value, CSR, ESG, or community engagement role within construction, infrastructure, or the public sector

• Strong understanding of UK social value policy and frameworks

• Experience managing stakeholder relationships across public, private, and third sectors

• Excellent project management and organisational skills

• Strong data analysis and reporting capability

• Confident communicator with the ability to influence at all levels

Desirable

• Experience working on healthcare or major infrastructure projects

• Knowledge of NHS or public sector procurement requirements

• Familiarity with the National TOMs framework

• Degree or equivalent in a relevant field (e.g. sustainability, social policy, construction management)

Personal Attributes

• Passionate about social impact and community development

• Proactive, self-driven, and results-oriented

• Collaborative and able to build strong relationships

• Resilient and adaptable in a fast-paced project environment

Why Join This Project?

• Opportunity to shape the legacy of a landmark £1bn+ hospital development

• Direct impact on community wellbeing, employment, and regional growth

• Work within a high-profile, multidisciplinary project team

• Contribute to long-term social and economic transformation

Additional Information

• The role may require travel within the local area for stakeholder engagement

• Flexible working arrangements may be available